Returns & Exchanges

At TCK, we strive for the highest quality in every bite, but due to the perishable nature of our food products, we handle returns on a case-by-case basis to ensure food safety and customer satisfaction. If your order arrived damaged or incorrect, please contact us within 24 hours of delivery.

Return Process

• 1.
  Contact Support

  Email our customer care team within 24 hours of receiving your delivery, including your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the product, packaging, and shipping label to help us document the quality concern or damage.

• 3.
  Review Process

  Our quality assurance team will review your claim within 48 hours to determine if a replacement or refund is eligible under our food safety guidelines.

• 4.
  Resolution

  Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method.